Maine’s toll-free 211 referral line has had its call volume surge amid the coronavirus crisis.
|Megan Gray, Portland Press Herald|
The woman on the other end of the phone had a question about her month-old grandson. She and her husband had been quarantined for 14 days, she explained. “When is the safe time for me to hold him?”
She had dialed 2-1-1, and Mike Perez was the specialist who took her call. Keep reading